Last updated: April 9, 2026
These Terms and Conditions (“Terms”) regulate your access to and use of the website https://luxuryvanlines.com (the “Site”) as well as the moving and related offerings (the “Services”) provided by Luxury Van Lines (“we,” “our,” or “us”). By using the Site or engaging our Services, you agree to follow and be legally bound by these Terms.
1. Site Usage Requirements
You must be at least 18 years old and legally capable of entering into binding contracts to use the Site or our Services.
When requesting quotes, scheduling moves, or completing any forms on our Site, you agree to provide truthful, current, and complete information. You are responsible for maintaining the confidentiality of any account credentials and for any actions taken using your contact details or account.
We reserve the right to deny service, suspend access, or cancel any booking if we reasonably believe you have violated these Terms or misused the Site or our Services.
2. Quotes, Estimates, and Reservations
Any quote or estimate provided by Luxury Van Lines is based on the information you share with us — including inventory size, access conditions, travel distance, and any special requests.
Quotes are not final and may change if the actual moving conditions differ meaningfully from what you originally described. The final charges will reflect the services actually performed.
Some bookings may require a deposit or payment authorization. Specific payment terms, cancellation rules, and conditions will be clearly stated in your confirmation or a separate written agreement. You are expected to review all estimate and confirmation details carefully and notify us right away of any mistakes or needed changes.
3. Your Responsibilities as a Customer
You agree to:
- Ensure that your belongings are properly packed and ready for transport, unless packing services have been specifically added to your booking.
- Provide clear, safe, and unobstructed access at both the pickup and delivery locations — including elevators, parking, stairways, and any required building permissions or permits.
- Inform us ahead of time about any fragile, valuable, oversized, or specialty items requiring extra care.
- Follow all applicable laws, regulations, and building rules related to your move.
- Confirm that you either own the items being moved or have full legal authority from the owner to arrange their transportation.
4. Prohibited and Excluded Items
We may decline to transport certain categories of items, including but not limited to:
- Hazardous, flammable, explosive, or chemical substances
- Illegal goods or items prohibited by federal, state, or local law
- Perishable food, live animals, or plants (unless we have agreed in writing beforehand)
If prohibited items are included in your shipment without our knowledge, you will be fully responsible for any resulting damages, fines, penalties, or cleanup costs.
5. Payment Terms
Payment terms are described in your estimate or booking confirmation. Unless otherwise agreed in writing, a deposit is typically required prior to the move, with the remaining balance due upon completion of services.
We may add fees for any services or conditions not included in your original quote — for example, extra labor time, additional stops, waiting time, long carries, stairs, or changes to the inventory after the quote was provided.
If payment is not received when due, we may charge late fees and, where permitted by law, hold your goods until full payment has been made.
6. Cancellations and Date Changes
Cancellations and rescheduling requests are subject to the notice periods and fees stated in your estimate, confirmation, or our standard cancellation policy.
Cancellations made with very little notice may result in forfeiture of your deposit or additional charges to cover costs we have already incurred.
We may need to cancel or reschedule a move due to circumstances beyond our reasonable control — such as severe weather, unsafe conditions, or truck mechanical problems. In those situations, we will contact you as soon as possible and work together to find a new date that works for you.
7. Liability for Damage or Loss
Our liability for loss or damage to your belongings is limited as allowed by applicable law and any specific terms in your estimate or bill of lading.
You should inspect your items upon delivery and note any visible damage on the delivery paperwork. For hidden damage that you discover later, you must notify us in writing within the time frame specified in your moving documents.
Our liability may be further limited based on the valuation option you select. Additional protection plans may be available for an extra fee. We are not liable for damage caused by events beyond our reasonable control — including acts of nature, extreme weather, or pre-existing conditions in your items.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not responsible for any indirect, incidental, consequential, special, or punitive damages — such as lost profits, lost data, or missed business opportunities.
- Our total cumulative liability under these Terms or for any Service will not exceed the amount you actually paid to Luxury Van Lines for the specific move or service that caused the claim.
Nothing in these Terms excludes or limits liability that cannot be limited or excluded under applicable law.
9. Intellectual Property Rights
All content on https://luxuryvanlines.com — including text, graphics, logos, images, and software — is owned by Luxury Van Lines or its licensors and is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works based on any part of the Site without our prior written permission.
10. Privacy
Your use of the Site and our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using https://luxuryvanlines.com, you confirm that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted under the laws of the state where Luxury Van Lines primarily operates, without regard to its conflict of laws provisions.
Any dispute arising from or relating to these Terms or the Services will first be addressed informally by contacting us at [email protected] or . If we cannot resolve the dispute informally, it must be brought exclusively in the state or federal courts located in our primary operating jurisdiction, and you agree to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on https://luxuryvanlines.com with an updated “Last updated” date. By continuing to use the Site or our Services after the changes take effect, you indicate your acceptance of the revised Terms.
13. How to Reach Us
If you have any questions about these Terms, please contact us:
- Through the contact form on https://luxuryvanlines.com
- By phone:
- By email: [email protected]