FAQ

The most accurate quote comes from an in-home or video survey where we can see exactly what needs to be moved. We offer free on-site estimates, and you’ll receive a written price breakdown before any work begins.

It’s best if someone is available to answer questions and confirm which items go where. However, many customers arrange for a friend or family member to supervise if they cannot be there themselves.

Our crews are experienced with walk-up apartments and buildings with narrow staircases. We charge a small additional fee for flights of stairs beyond the ground floor — this is disclosed upfront in your estimate.

Absolutely. We can pick up from any storage facility, load everything onto our truck, and deliver directly to your new home or office. Just provide the unit size and access details when booking.

No problem. We offer temporary storage at secure, climate-controlled facilities. Your belongings stay on our truck or in a storage unit until your new space is ready for delivery.

Yes, but these require special planning. Let us know about any oversized or unusually heavy items when you book so we can send the right crew with the correct equipment.

We use heavy-duty floor runners, corner guards, and door jamb protectors at every property. Our crews also wear shoe covers to prevent tracking dirt or debris inside.

Yes, but please notify us as early as possible. Adding large items may require a larger truck or extra crew time. Removing items is usually fine and may lower your final cost.

We ask for at least 48 hours’ notice for cancellations or date changes. Last-minute cancellations may incur a small fee to cover crew scheduling and truck reservation costs.

We do not transport live plants or perishable food due to temperature and handling concerns. However, we can move sealed, non-perishable pantry items like canned goods and dry pasta.

We help coordinate permit requirements, but the responsibility for obtaining them usually falls to the customer. Our team will tell you exactly which permits your city requires and where to apply.

Yes. We offer vehicle transport services for cars, motorcycles, and small boats. This is typically arranged as a separate service from your household move, so let us know when you book.

Late fall through early spring (October through April) generally offers lower rates and more flexible scheduling. Summer months and weekends are the busiest and most expensive.

Yes. We sell high-quality moving boxes, bubble wrap, packing paper, and tape at competitive prices. You can order everything you need when you book, and we’ll deliver the supplies a few days before your move.

We recommend transporting irreplaceable sentimental items yourself. For fragile items you want us to move, we use extra bubble wrap, custom crating, and hand-carry them onto the truck separately.

If an elevator is out of service and stairs are required, we will discuss options with you immediately. Depending on the floor and item volume, we may need to reschedule or adjust the crew size.

Yes. We provide discounts for seniors (65+), full-time students, and active-duty military personnel with valid ID. Ask your coordinator about current rates when you request a quote.

We recommend booking long-distance moves at least 3-4 weeks ahead, especially if you need specific delivery dates. During summer, 6-8 weeks is safer to lock in your preferred schedule.

We document everything before loading and after unloading. If damage occurs, report it within 48 hours with photos. We’ll open a claim immediately, and most claims are resolved within 7-10 business days.

Absolutely. We offer full unpacking services where our crew will remove all packing materials, place items in your cabinets and closets, and haul away the empty boxes and wrapping for recycling.